Refund and Returns Policy

Last Updated: October 12, 2026

At TRC Racing PH, we want you to feel confident when shopping for motorcycle parts and accessories. We understand that choosing the correct parts is important, and we aim to provide a straightforward process for handling eligible returns, replacements, and refunds.

Please read this policy carefully before placing an order. By purchasing from our website, you acknowledge this policy, subject to your rights under applicable Philippine law.

1. Return Eligibility

Customers may request a return if an item meets the following conditions:

The item is defective, damaged upon arrival, or incorrect due to a fulfillment error.
The item is unused, uninstalled, and in its original condition, where applicable.
The original packaging, accessories, and included components are retained, where reasonably possible.
Proof of purchase, such as an order confirmation or order number, is available.

For change-of-mind returns, such as ordering the wrong part or deciding that an item is no longer needed, eligibility depends on our applicable return terms and the condition of the product.

Certain products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

2. Motorcycle Parts Compatibility

Motorcycle parts can vary by model, year, engine configuration, and specifications. Customers are encouraged to check the product description and compatibility information carefully before placing an order.

If you receive a part that does not fit your motorcycle, please contact us before installing, modifying, or attempting to repair the item.

If the wrong item was supplied due to an error on our part, we will review the issue and arrange an appropriate solution in accordance with this policy and applicable law.

If an incorrect part was ordered because the motorcycle details or product specifications were misunderstood, return eligibility will depend on the circumstances and our applicable return terms.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

To help us review your request, please provide:

Your order number.
A description of the problem.
Clear photos or videos showing the item and the issue.
Photos of the packaging, if the package was damaged during delivery.

Once we receive your information, we will review the case and explain the available options. Depending on the circumstances, the resolution may include a replacement, return, refund, or another appropriate remedy.

Please do not discard the original packaging until the issue has been reviewed.

4. How to Request a Return

To request a return, follow these steps:

Step 1: Contact Our Support Team

Email us at [Your Customer Support Email] with the subject line “Return Request – [Order Number].”

Step 2: Provide Order Details

Include your order number, the product name, the reason for the return, and any supporting photos or videos if relevant.

Step 3: Wait for Return Instructions

Our team will review your request and let you know whether the return is approved and how to proceed.

Step 4: Ship the Item if Approved

If a return is authorized, follow the instructions provided by our support team. Please do not send items to an address that has not been confirmed by us.

Unauthorized returns may experience processing delays.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return and the circumstances of the order.

Incorrect item supplied: If the error is confirmed to be ours, we will provide an appropriate solution, including handling reasonable return or replacement shipping costs where applicable.
Defective or damaged item: We will assess the issue and explain the applicable return shipping arrangements.
Change of mind or incorrect item ordered by the customer: The customer may be responsible for return shipping costs if the return is permitted under our applicable terms.

Nothing in this section limits any rights or remedies available to customers under applicable Philippine law.

6. Refund Policy

Once an eligible return has been received and assessed, we will notify you of the outcome.

If your refund is approved, it will be processed through the original payment method whenever possible. If that method is unavailable, we will contact you to discuss an appropriate alternative.

The time required for the funds to appear in your account may depend on your payment provider, bank, or financial institution.

Any applicable refund amount, including approved shipping charges, will be determined according to the reason for the return, the terms of the order, and applicable law.

We will communicate the refund decision and any relevant next steps to you.

7. Exchanges and Replacements

If you receive a defective, damaged, or incorrect item, we may offer a replacement or exchange where appropriate and available.

Replacement availability depends on stock, product compatibility, and the circumstances of the claim.

If the original item is unavailable, we will discuss the available alternatives with you, which may include a refund where appropriate.

Please contact us before returning an item for an exchange or replacement.

8. Non-Returnable Items

Unless an exception applies under our policy or applicable law, the following items may not be eligible for change-of-mind returns:

Items that have been installed, used, modified, or damaged after delivery.
Items damaged due to improper installation, misuse, accidents, or unauthorized alterations.
Products returned without prior communication or the required order information.
Items specifically identified as non-returnable before purchase, where permitted by law.

These exclusions do not remove any applicable rights relating to defective, misrepresented, or incorrectly supplied goods.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible and provide your order number.

We will check whether the order has already been processed or shipped. If the order can still be canceled, we will confirm the cancellation and explain any applicable refund arrangements.

Once an order has been shipped, cancellation may no longer be possible. In that case, you may contact us to discuss whether a return is available under this policy.

10. Delivery Issues and Missing Items

If your package arrives with missing items, or tracking indicates a delivery problem, please contact us with your order number and relevant delivery information.

We will review the available details and work with the appropriate delivery or fulfillment provider where necessary.

Please contact us promptly so that we can investigate the issue and determine the appropriate next steps.

11. Consumer Rights

This policy is intended to explain our general procedures for returns, replacements, and refunds. It does not exclude, restrict, or replace any mandatory consumer rights or remedies available under applicable Philippine law.

Where applicable law provides a customer with additional rights, those rights will take precedence over any inconsistent provision in this policy.

12. Contact Us

If you have questions about returns, refunds, replacements, or an existing order, please contact us through the following channel:

Store Name: TRC Racing PH

Website: https://trcracing-ph.com/

Email: [Your Customer Support Email]

Please include your order number in all order-related inquiries so we can assist you more efficiently.

Thank you for shopping with TRC Racing PH. We appreciate your trust and the opportunity to serve motorcycle enthusiasts across the Philippines.