Last Updated: October 12, 2026
At TRC Racing PH, we aim to make ordering motorcycle parts and accessories as convenient as possible. This Shipping Policy explains how we process orders, arrange deliveries, and handle common shipping issues.
Please review this policy before placing an order. Shipping availability, delivery estimates, and applicable charges may vary depending on the product, destination, and fulfillment arrangements.
1. Order Processing
Orders are processed after the required order information has been received and payment has been confirmed, where applicable.
Our order processing time may vary depending on product availability, order volume, payment verification, and other fulfillment requirements.
Orders are not necessarily processed or shipped immediately after checkout.
If additional information is required to complete your order, we may contact you using the contact details provided at checkout.
Please ensure that your email address, mobile number, and shipping address are accurate when placing an order.
2. Shipping Destinations
TRC Racing PH aims to serve motorcycle enthusiasts in the Philippines.
Available delivery destinations depend on our current shipping arrangements and the services offered by our delivery partners.
Delivery availability may vary between Metro Manila, Luzon, Visayas, Mindanao, and more remote areas.
Some locations may require additional delivery time or may not be serviceable by a particular courier.
Please check the shipping options available at checkout before completing your purchase. If you are unsure whether we can deliver to your location, contact our customer support team before ordering.
3. Shipping Fees
Shipping charges, if applicable, are displayed at checkout or communicated to the customer before the order is finalized.
The shipping fee may depend on factors such as:
- Delivery destination
- Package weight and dimensions
- Product type and quantity
- Available courier services
- Applicable promotional offers
If a shipping fee applies, please review the amount shown before completing your order.
Any shipping promotions or free-shipping offers are subject to the terms displayed when the offer is available.
4. Estimated Delivery Times
Delivery times vary depending on the destination, courier, product availability, and order processing requirements.
Orders delivered within major urban areas may have different delivery estimates from orders sent to provincial, remote, or less accessible locations.
Any delivery estimate displayed on our website or communicated by our support team is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.
Delivery may take longer due to circumstances such as:
- Severe weather or natural disasters
- Public holidays and peak shopping periods
- Courier service disruptions
- Incorrect or incomplete shipping information
- Remote delivery locations
- Other circumstances beyond our reasonable control
If your order has not arrived within the expected timeframe, please contact us so we can review the available shipping information.
5. Shipment Tracking
If tracking information is available for your shipment, we will provide it through the available order notification or communication channel.
You can use the tracking details to check the latest status provided by the relevant courier.
Please note that tracking information may not appear immediately after a shipping label is created. It may take some time for the courier to scan and update the shipment.
If your tracking information has not changed for an extended period or appears unclear, contact our customer support team with your order number.
6. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please check the following details carefully:
- Full recipient name
- Complete street address or delivery location
- Barangay
- City or municipality
- Province, where applicable
- Postal code
- Reachable mobile number
If you notice an error after placing your order, contact us as soon as possible.
We will try to correct the address if the order has not yet been dispatched and the change can still be accommodated.
Once a package has been shipped, we may not be able to change its destination. Address changes may also be subject to courier approval or additional charges.
7. Failed Delivery and Undeliverable Packages
A delivery attempt may fail because the recipient is unavailable, the address is incomplete, the location cannot be reached, or the courier is unable to complete delivery for another reason.
If a delivery attempt fails, please follow any instructions provided by the courier and contact us if further assistance is needed.
If a package is returned to us because of an incorrect address or repeated unsuccessful delivery attempts, we will contact the customer where reasonably possible to discuss the available options.
Any additional shipping charges or arrangements will depend on the circumstances, the courier’s requirements, our applicable policies, and relevant consumer protection laws.
8. Delayed, Lost, or Missing Shipments
Although we aim to provide a smooth delivery experience, shipping delays or missing packages may occasionally occur.
If your order appears to be delayed, please check the latest tracking information first, if available.
If the tracking status indicates a delivery problem, or if the package has not arrived within the expected delivery timeframe, contact us with:
- Your order number
- Your tracking number, if available
- Your delivery address or relevant location details
- A description of the issue
We will review the available information and, where appropriate, contact the relevant shipping provider to investigate.
The resolution will depend on the circumstances, the available evidence, our applicable policies, and your rights under applicable law.
9. Damaged Packages or Incorrect Items
Please inspect your order after delivery.
If your package arrives visibly damaged, or if you receive an incorrect item, contact us as soon as reasonably possible.
To help us review the issue, please provide:
- Your order number
- Clear photos of the package and shipping label, where appropriate
- Photos or videos showing the damaged or incorrect item
- A short description of the problem
Please retain the packaging and affected items until you receive further instructions, where reasonably possible.
We will review your request and explain the available next steps in accordance with our Refund and Returns Policy and applicable law.
10. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible and provide your order number.
We will check the order’s processing status and determine whether the requested change can still be made.
Once an order has been packed, dispatched, or handed over to a courier, changes or cancellations may no longer be possible.
Any eligible cancellation or refund will be handled according to our applicable store policies and legal obligations.
11. Split Shipments and Product Availability
Depending on product availability and fulfillment arrangements, items in the same order may occasionally be shipped separately.
If this occurs, tracking details or delivery updates may be provided separately where available.
If an ordered product becomes unavailable or an unexpected fulfillment issue arises, we will contact the customer to discuss the appropriate next steps.
Any cancellation, substitution, or refund will be handled in accordance with the circumstances, the terms of the order, and applicable law.
12. Contact Us
If you have questions about shipping, delivery estimates, tracking information, or an existing order, please contact us.
Store Name: TRC Racing PH
Website: https://trcracing-ph.com/
Email: [Your Customer Support Email]
To help us assist you more efficiently, please include your order number in all order-related inquiries.
Thank you for choosing TRC Racing PH for your motorcycle parts and accessories. We appreciate your support and look forward to serving riders across the Philippines.